Tenant Q&A

Welcome to Consolidated Property Management, where quality homes and exceptional service are not just goals—they're our standard. We're committed to providing meticulously maintained properties and ensuring every resident enjoys a premium living experience. 

Clear and responsive communication is a the heart of what we do. Our team is always here to take your call, answer questions, and resoleve issues promptly. We combine personalized support with smart technology to make your rental exprience simple and hasstle-free. 

As a valued Consolidated Property Management resident, you'll have access to your online Tenant Portal, where you can:

• Pay rent securely
• Submit maintenance requests
• Communicate directly with our team

You can rest easy knowing our reliable maintenance professionals are ready when you need them. 

Yes. Each prospective adult, 18 years and older, must complete a separate rental application online regardless of marital status or credit history, no exceptions. At the time of submission, a processing fee of $40.00 for each applicant and $40.00 for each additional applicant over the age of 18 is required. The application fee is non-refundable once the application has been processed.

It typically takes about 24-72 hours to process an application. Please note that this timeframe may be extended if the application is incomplete or if references are difficult to verify. Applications are screened in the order they are received.

Total verifiable gross monthly income must be approximately 3 times or more of the rent for 1 adult. Any additional adult will require more proof of income. We look for the following information: 

Current 2 months' pay stubs, 2 months' bank statements, landlord reference letter, credit report, etc.

A full credit screening will be completed on each applicant over the age of 18. All applicants must have a minimum 600 credit score. Collection accounts for utilities will be an automatic denial.

If an applicant is receiving a government rent subsidy to assist in the payment of rent, such as a Section 8 voucher, applicant may choose to provide lawful, verifiable, alternative evidence of reasonable ability to pay rather than having Housing Provider rely on credit. The applicant shall be given a reasonable time to provide alternative documentation.

Yes, we do take Co-signer and guarantor. 

Tenant can pay rent through the online tenant portal, bill pay, by mail, or in our office. 

When signing the actual lease agreement. The first payment must be a cashier's check or money order.

The rent is due on the 1st of each month, and is considered late after the 5th of the month, expect weekends and legal holidays.

At Consolidated Property Management, our dedicated maintenance department is here to address your repair needs promptly and professionally. The best way to submit a request is by emailing us at RNM@CPMBAYAREA.COM. Please include the following:

• Your property address
• A clear description of the issue
• A photo of the problem area (if possible)
• Contact person
• Contact information
• Date and time available for the handyman to come and check the issues

You can also submit a request through your Tenant Portal or by calling our office direclty during business hours. 

If it happens during business hours, come to our office to pick up keys at no cost to the tenant; keys must be returned to the office within 24 hours.

Any other situation that CPM has to arrange a special personnel or after hours will be $250 per lockout request

Yes. All tenants are required to have a minimum of $300,000 of personal liability coverage policy. Tenant can ask their own existing auto insurance agent or any other fire and casualty for coverage

A written move-out 30-day notice is required, either email us at pm@cpmbayarea.com or drop off a hardcopy to our office.

We require a written 30 day move out notice. Please either email us or drop off a hard copy to our office.

No, per the lease agreement, the security deposit is a security deposit, not last month's rent.

A security deposit transmittal with itemized statement if applicable, will send within 21 days of the tenant returning full possession to the forwarding address provided by the tenant per California Civil Cosde Section 1950.5